Agape Research LLC
Shipping & Return Policy
Effective Date: January 1, 2025 | Last Updated: October 2026
Research Use Only. All products sold by Agape Research LLC are strictly for in vitro laboratory research by qualified scientific professionals. They are not intended for human or animal use. By placing an order you confirm you are a qualified researcher and agree to our Terms of Use. Terms of Use.
Shipping
Processing Time
Orders are typically processed and shipped within 1–3 business days of confirmed payment. Orders placed on weekends or federal holidays are processed the next business day.
Payment must be received and verified before an order is processed. Pending payment orders are held and will be cancelled after 5 business days without payment.
Shipping Method & Carrier
All domestic orders ship via Standard Shipping (USPS / UPS) at a flat rate of $10.00. Estimated delivery is 2–5 business days after shipment.
Agape Research LLC currently ships to addresses within the contiguous United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.
Tracking
A tracking number will be emailed to you once your order has shipped. You can also check your order status at any time on our Order Status page.
Shipping Address
Please ensure your shipping address is accurate at checkout. Address changes may be requested for pending orders via the Order Status page before the order ships. Once an order has shipped, we are unable to redirect packages.
Agape Research LLC is not responsible for packages lost or delayed due to an incorrect address provided by the customer.
Return Policy
All Sales Are Final
Due to the nature of research-grade peptide products and strict cold-chain and handling requirements, all sales are final. We do not accept returns or exchanges on any products once shipped.
We strongly encourage customers to review all product details, COA documentation, and order information carefully before completing a purchase.
Damaged or Incorrect Orders
If you receive a product that is visibly damaged in transit or if you received the wrong item, please contact us within 48 hours of delivery at [email protected] with:
- Your order number
- A description of the issue
- Clear photographs of the damaged or incorrect item and packaging
We will review your claim and, at our sole discretion, offer a replacement or store credit. We do not issue cash refunds.
Lost Packages
If your tracking shows delivered but you have not received your package, please first check with neighbors and your local carrier. If the package cannot be located, contact us at [email protected] within 5 business days of the marked delivery date. We will work with the carrier to investigate.
Agape Research LLC is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.
Order Cancellations
Orders may be cancelled before shipment by contacting us at [email protected] as soon as possible. Once an order has shipped, it cannot be cancelled.
Cancelled orders where payment was already received will be issued store credit only — no cash refunds.
Contact Us
For any shipping or order questions, reach us at:
